Refund and Returns Policy

At our Endless Escape brand, we want you to love your purchase! If you need to return or exchange an item, here’s what you need to know:

30-Day Policy

You have 30 days from the date of purchase to initiate a return or exchange. After this period, we can’t offer a refund or exchange.

Eligibility for Returns

To qualify for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging

How to Return

Please fill out THIS FORM to receive all the details about your refund or exchange.

Non-Returnable Items

Certain items are not eligible for return:

  • Gift cards
  • Downloadable software
  • Some health and personal care items

Return Instructions

Please do not send your return to the manufacturer. You’ll need your receipt or proof of purchase to complete the return.

Partial Refunds

In some cases, only partial refunds are granted for items that:

  • Are not in original condition, are damaged, or have missing parts not due to our error
  • Are returned more than 30 days after shipment

Refund Process

Once your return is received and inspected, we’ll email you to confirm the receipt and approval or denial of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund yet, check your bank account again. Contact your credit card company, as it may take some time for the refund to be posted. If you’ve done all this and still haven’t received your refund, reach out to us at [email protected]

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for its value. Once we receive the item, we’ll send you a gift certificate.

If the item wasn’t marked as a gift, the refund will go to the original buyer, who will be notified of your return.

Shipping Returns

To return your product, send it to: 58 Westbere Drive Stanmore, London, UK HA7 4RG

You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

If your item is valued over GBP 100, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee we’ll receive your return.

Thank you for shopping with us! We appreciate your understanding and support.